Terms & Conditions

1. ABOUT US

These Terms govern the use of the website, facilities and services provided by Penway Holdings Ltd ("Penway Holdings", "we", "us", "our").

Penway Holdings Ltd is registered in England and Wales under company number 11783813 and has its registered office at:

2A Charing Cross Road
London
WC2H 0HF

For enquiries regarding these Terms, please contact us using the details available on our website.

PART A – WEBSITE TERMS OF USE

2. ACCEPTANCE OF THESE TERMS

By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, you should stop using the website immediately.

Any products or services offered through the website may be subject to additional terms and conditions which will be made available at the time of purchase or booking.

3. INTELLECTUAL PROPERTY

All intellectual property rights in the website and its contents, including but not limited to text, graphics, logos, photographs, videos, software, designs and trademarks, are owned by or licensed to Penway Holdings.

You may:

• View website content for personal use.

• Download limited extracts for personal, non-commercial use.

You may not:

• Copy, reproduce, distribute, modify, publish or commercially exploit website content without prior written consent.

4. LINKS TO THIRD-PARTY WEBSITES

The website may contain links to third-party websites.

Such links are provided for convenience only. We do not control those websites and accept no responsibility for their content, privacy practices, products or services.

Any dealings between you and a third party are solely between you and that third party.

5. ACCEPTABLE USE

You agree not to:

• Use the website unlawfully.

• Encourage or facilitate criminal activity.

• Attempt unauthorised access to systems or data.

• Introduce viruses, malware or harmful code.

• Interfere with website functionality.

• Use the website in a manner that could damage the reputation of Penway Holdings.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been breached.

6. WEBSITE AVAILABILITY

We aim to ensure the website remains available and up to date but do not guarantee uninterrupted availability.

The website may be suspended temporarily for maintenance, updates or circumstances beyond our reasonable control.

7. LIMITATION OF WEBSITE LIABILITY

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Any liability that cannot lawfully be excluded.

Subject to the above:

• The website is provided "as is" and "as available".

• We make no warranties regarding accuracy, completeness or availability.

• We shall not be liable for indirect or consequential losses arising from use of the website.

8. CHANGES TO WEBSITE TERMS

We may update these Terms from time to time.

Any changes will take effect when published on the website.

Continued use of the website constitutes acceptance of the updated Terms.

PART B – PRIVACY POLICY

9. DATA CONTROLLER

For the purposes of UK data protection legislation, Penway Holdings Ltd is the Data Controller responsible for your personal information.

10. PERSONAL DATA WE COLLECT

We may collect:

Identity Data

• Name

• Date of birth

• Title

• Gender

Contact Data

• Postal address

• Email address

• Telephone number

Financial Data

• Payment details

• Billing information

Transaction Data

• Purchases

• Bookings

• Membership records

Technical Data

• IP address

• Browser type

• Device information

• Usage information

Marketing Data

• Communication preferences

• Marketing consents

11. HOW WE COLLECT PERSONAL DATA

We collect information:

• Directly from you.

• Through website usage and cookies.

• From publicly available sources.

• From service providers and analytics providers.

12. HOW WE USE PERSONAL DATA

We use personal data to:

• Provide services.

• Process bookings and memberships.

• Manage accounts.

• Process payments.

• Respond to enquiries.

• Improve our services.

• Comply with legal obligations.

• Send marketing communications where permitted.

13. MARKETING COMMUNICATIONS

You may receive marketing communications where:

• You have requested information from us.

• You have purchased services from us and have not opted out.

• You have provided consent.

You may unsubscribe at any time.

We will obtain consent before sharing personal information with third parties for their own marketing purposes.

14. DATA SECURITY

We maintain appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

15. DATA RETENTION

We retain personal information only for as long as necessary.

Certain records may be retained for up to six years following the end of a customer relationship where required by law, taxation or accounting obligations.

16. YOUR RIGHTS

You may:

• Request access to your personal data.

• Request correction.

• Request deletion.

• Restrict processing.

• Object to processing.

• Request data portability.

• Withdraw consent.

Requests should be submitted to Penway Holdings using the contact details available on our website.

PART C – COOKIE POLICY

17. USE OF COOKIES

Our website uses cookies and similar technologies to:

• Operate website functions.

• Remember preferences.

• Improve accessibility.

• Monitor website performance.

• Improve user experience.

Some cookies are essential for website operation.

18. MANAGING COOKIES

You may manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

PART D – SKY LOUNGE TERMS AND CONDITIONS

19. DEFINITIONS

For the purposes of these Terms:

"Sky Lounge" means the co-working and workspace facilities operated by Penway Holdings at 5th floor, 2A Charing Cross Road, London WC2H 0HF.

"Tenant" means any individual accepted as a Monthly Tenant.

"Day Pass Holder" means any individual using Sky Lounge under a Day Pass.

"Contract" means these Terms and any associated House Rules.

20. MEMBERSHIP TYPES

Sky Lounge offers:

Monthly Tenancy

• Minimum term of one month.

• Renewable monthly.

Day Pass

• Valid only for one date only.

• Subject to availability.

• Governed by the Day Pass Terms set out in Section 21.

Membership becomes active once accepted and payment has been received.

Applicants must be aged 18 or over.

Penway Holdings reserves the right to reject any application at its discretion.

21. MONTHLY TENANCY TERMS

The following additional terms apply to all Monthly Tenants.

Fees

Monthly Tenancy fees are charged at the rate published by Penway Holdings from time to time.

Payment must be made in advance and in accordance with the selected tenancy package and payment schedule.

Monthly Tenancy fees may be amended by Penway Holdings upon providing reasonable notice to existing Tenants.

Access

Monthly Tenants may access Sky Lounge during the published operating hours of:

Monday to Friday, 8:00 a.m. to 8:00 p.m. (please see “First Day Induction” for access times on first day of Tenancy).

Penway Holdings reserves the right to amend operating hours, restrict access, or temporarily close any part of the premises where reasonably necessary for operational, maintenance, security, health and safety, or business reasons.

First Day Induction

On a Tenant's first day of membership, access to Sky Lounge will commence following completion of a mandatory induction and introduction conducted by a member of the Penway Holdings team.

The induction is designed to familiarise Tenants with the facilities, services, health and safety procedures, emergency arrangements, and house rules.

Until the induction has been completed, the Tenant may not access or use the facilities without the prior approval of Penway Holdings.

Desk Allocation and Workspace Use

Monthly Tenants will be allocated a workspace in accordance with their membership type and the availability of facilities.

Tenants must only occupy the desk, workspace, or areas allocated or authorised for their use.

The use of additional desks, reserved workspaces, meeting rooms, private offices, or restricted areas without prior authorisation is prohibited and may result in additional charges.

Penway Holdings reserves the right to reallocate desks or workspaces where reasonably necessary for operational purposes.

Access Devices

Any access card, fob, pass, key, or other entry device issued to a Tenant remains the property of Penway Holdings.

Tenants are responsible for the safekeeping of any access device issued to them and must not permit its use by any other person.

Replacement charges may apply where access devices are lost, stolen, damaged, or not returned upon termination of membership.

Visitor Registration

All Tenants and their authorised visitors must sign in and sign out in accordance with the procedures in place at the premises.

Penway Holdings reserves the right to refuse entry to, or require the removal of, any visitor at its discretion.

Personal Property

All personal belongings, equipment, documents, and other property brought onto the premises remain entirely at the owner's risk.

Penway Holdings accepts no responsibility for loss, theft, damage, or destruction of personal property except where such liability cannot be excluded by law.

Tenants are responsible for securing their belongings and removing any personal property upon termination of their Tenancy.

Additional Liability Provisions

To the fullest extent permitted by law, Penway Holdings shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of Sky Lounge facilities, including loss of business, revenue, profits, contracts, data, reputation, or opportunity.

22. DAY PASS TERMS

Fees

Day Passes are charged at the rate published by Penway Holdings from time to time.

Payment must be made in full at the time of booking unless otherwise agreed in writing.

Access

Day Pass holders may only access Sky Lounge on the date for which the pass has been purchased.

Current operating hours are:

8:30 a.m. to 5 p.m.

Penway Holdings may change operating hours without prior notice.

Desk Allocation

Desk allocations are made by Reception and are subject to availability.

Day Pass holders must only use:

• Their allocated desk.

• Shared facilities specifically authorised for Day Pass use.

The use of additional desks, reserved offices, meeting rooms or unauthorised spaces is prohibited unless separately booked.

Access Devices

Any access card, fob or entry device remains the property of Penway Holdings and must be returned on departure.

Replacement charges may apply where access devices are lost, damaged or not returned.

Visitor Registration

All visitors and pass holders must sign in and sign out at Reception.

Failure to comply may result in access being refused or withdrawn.

23. FEES AND PAYMENTS

Membership fees are payable in advance.

Joining fees, Tenancy fees and service charges are non-refundable except:

• Where required by law.

• Permanent illness or injury preventing use of facilities, subject to satisfactory evidence.

Penway Holdings may amend fees by providing reasonable notice.

24. CANCELLATION AND TERMINATION

Monthly Tenants expire at the end of their term unless renewed.

Penway Holdings may terminate membership immediately where:

• Fees remain unpaid.

• These Terms are breached.

• The member poses a risk to staff or others.

• Behaviour is considered inappropriate or disruptive.

No refund shall be payable following termination due to breach.

25. USE OF FACILITIES

Opening hours and available facilities may vary.

Penway Holdings reserves the right to:

• Close areas for maintenance.

• Restrict access.

• Reallocate desks.

• Modify services and facilities.

26. HEALTH AND SAFETY

Members must:

• Comply with all safety procedures.

• Follow staff instructions.

• Conduct themselves responsibly.

Members confirm they are fit to use the facilities.

Any activity likely to endanger others may result in immediate removal.

27. EMERGENCY PROCEDURES

In the event of fire or emergency:

• Follow staff instructions immediately.

• Leave the building using designated emergency exits.

• Proceed to the designated assembly point, currently St Martin-in-the-Fields, or such alternative location as advised by staff.

• Report to the designated Fire Warden where instructed.

Personal belongings should be left behind if necessary to facilitate safe evacuation.

28. CCTV, PHOTOGRAPHY AND FILMING

CCTV operates throughout the premises for security and safety purposes.

Photographs and video recordings may occasionally be taken in public areas for marketing and promotional purposes.

By using the facilities, members consent to appearing in such materials unless they notify management in advance.

No photography or filming will take place in toilets or other private areas.

29. PERSONAL PROPERTY

All personal belongings remain at the owner's risk.

Penway Holdings accepts no responsibility for loss, theft or damage to personal property except where liability cannot lawfully be excluded.

Tenants are responsible for securing and removing their belongings.

30. DAMAGE TO PROPERTY

Tenants may be charged for any damage caused to property through negligence, misuse or deliberate acts.

31. COMPLAINTS

Complaints should be directed to Reception or management.

Tenants should not reprimand staff directly.

32. LIMITATION OF LIABILITY

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Any liability that cannot legally be excluded.

Subject to the above:

Penway Holdings shall not be liable for indirect, consequential or economic loss including loss of profit, business, revenue, opportunity or goodwill.

To the fullest extent permitted by law, Penway Holdings' total liability arising from use of Sky Lounge facilities shall not exceed £100 unless otherwise required by law.

PART E – HOUSE RULES AND BYE-LAWS

33. HOUSE RULES

Tenants must:

• Treat staff and other members respectfully.

• Use facilities responsibly.

• Keep noise to an appropriate level.

• Maintain a professional working environment.

• Comply with all reasonable requests from staff.

Penway Holdings reserves the right to issue additional operational rules from time to time.

34. SUSPENSION OR EXPULSION

Tenancy may be suspended or terminated where a Tenant:

• Breaches these Terms.

• Acts in a manner detrimental to Sky Lounge.

• Endangers others.

• Engages in unlawful activity.

All decisions made by Penway Holdings regarding suspension or termination shall be final.

35. CHANGES TO THESE TERMS

Penway Holdings may amend these Terms, House Rules and operational procedures from time to time.

Updated versions will be published on our website and take effect immediately unless otherwise stated.

36. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

37. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from these Terms.